Careers

Posting 26-05
Decision Editor, Tribunals Unit

Policy, Governance and Tribunals Department

Permanent position, Category 5 - Hiring Range $101,756– $126,216
Existing Vacancy – One position

Working directly with members of the Discipline and Fitness to Practise Committee and Roster, as well as Independent Legal Counsel (ILC), the Decision Editor provides writing support to adjudicating panels, to produce clear and comprehensible legal decisions in a timely manner. The Decision Editor also supports the work of the Tribunals Unit in its efforts to ensure the two committees are adopting best practices for administrative tribunals.

Responsibilities:

Decision Writing for Proceedings

Working closely with panels to draft decisions of proceedings before the Discipline and Fitness to Practise Committee, including by:

• Reviewing all materials provided for proceedings, attending proceedings and deliberations and ensuring there are detailed notes of hearing and panel instructions on decision and reasons for decisions.
• Drafting decisions based on College templates and within expected timelines based on panel’s reasons and instructions.
• Preparing scripts, orders, and reprimands for panels, as required.

Monitoring Legal or Other Issues

Flag issues for consideration by Manager of Tribunals and/or ILC, including:

• Significant or novel issues and decisions relevant to the work of the Discipline and Fitness to Practise committees.
• Issues of concern raised by ILC and committees or may attract public attention.
• Suggestions for process improvements.

Unit Projects

• Developing and updating unit procedures and materials (e.g., checklists).
• Participating in projects for the advancement of the College’s strategic priorities.

Requests for Exhibits

• Responding to requests for exhibits from the parties, media and members of the public in accordance with unit policies.

Qualifications, Skills and Experience:

• A lawyer (JD or LLB) with membership in good standing with the Law Society of Ontario.
• At least three years of litigation or similar demonstrable experience in Regulatory or Administrative law.
• Bilingualism (English and French oral, written and comprehension) is an asset.
• Demonstrable experience supporting adjudicators in a legal writing capacity is an asset.
• Legal research, writing and editing skills.
• Meticulous attention to detail and accuracy.
• Strong oral and written communications skills.
• Strong Interpersonal skills including the ability to interact with Committee and roster members and staff in an objective and professional manner.
• Sensitivity in dealing with subject matter that may involve allegations related to the abuse of children.
• Time management and proven organizational skills to manage high volumes of work.
• Knowledge and understanding of the education sector and the Ontario College of Teachers Act, related legislation, regulations and bylaws.

To apply, please submit your cover letter and resume through our application portal no later than January 23, 2026.

Posting 26-04
Bilingual Membership Services Assistant

Membership Records Unit / Client Servies Unit, Membership Services Department

Limited term appointment – up to 12 months
Category 13 - Hiring Range $55,503 - $61,452
New vacancy – Two positions

The Bilingual Membership Services Assistant supports the department by reviewing applications and documentation for teacher certification, maintaining member records, and providing responsive client service through multiple channels. This role ensures compliance with regulatory requirements, upholds quality standards, registry maintenance, and contributes to the provision of excellent client service. Placement will be in either the Client Services unit or the Membership Records unit and may change based on operational needs.

French language proficiency testing will be administered.

Responsibilities

Membership Records Unit

• Scan and image hard copy documents and upload digital documents to registry
• Review and categorize hard copy and digital records
• Assess applications and supporting documents for teacher certification, ensuring compliance with regulations and College by-laws
• Communicate personalized requirements and next steps to applicants
• Verify authenticity and compliance of documents
• Adhere to quality assurance practices in document handling and record-keeping
• Perform other duties as assigned.

Client Service Unit

• Provide timely, accurate information and support to clients via phone, email, and chat
• Respond to and resolve enquiries from applicants, members, and the public, de-escalating challenging interactions with professionalism and empathy
• Provide information and clarification on guidelines, policies, and legislation related to teacher certification
• Keep accurate summaries of client interactions
• Handle confidential client information in compliance with established policies and protocols
• Escalate complex enquiries as needed and promote self-serve options
• Perform other duties as assigned.

Qualifications, Skills & Experience

• Post-secondary education or a combination of training, education and experience
• Previous relevant experience within a contact centre and/or a regulatory, academic or credential assessment setting preferred
• High level of accuracy and attention to detail
• Excellent oral and written communication skills in both French and English
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• Effective time management and organizational skills
• Ability to handle highly confidential and sensitive information
• An ability to work independently as well as in a team environment

Working Conditions / Other Considerations

• Monday to Friday schedule in a hybrid work environment

To apply, please submit your cover letter and resume through our application portal no later than 22 January 2026.

Posting 26-03
Membership Services Assistant

Membership Records Unit / Client Servies Unit, Membership Services Department

Limited term appointment – up to 12 months
Category 13 - Hiring Range $55,503 - $61,452
New vacancy – Two positions

The Membership Services Assistant supports the department by reviewing applications and documentation for teacher certification, maintaining member records, and providing responsive client service through multiple channels. This role ensures compliance with regulatory requirements, upholds quality standards, registry maintenance, and contributes to the provision of excellent client service. Placement will be in either the Client Services unit or the Membership Records unit and may change based on operational needs.

Responsibilities

Membership Records Unit

• Scan and image hard copy documents and upload digital documents to registry
• Review and categorize hard copy and digital records
• Assess applications and supporting documents for teacher certification, ensuring compliance with regulations and College by-laws
• Communicate personalized requirements and next steps to applicants
• Verify authenticity and compliance of documents
• Adhere to quality assurance practices in document handling and record-keeping
• Perform other duties as assigned.

Client Service Unit

• Provide timely, accurate information and support to clients via phone, email, and chat
• Respond to and resolve enquiries from applicants, members, and the public, de-escalating challenging interactions with professionalism and empathy
• Provide information and clarification on guidelines, policies, and legislation related to teacher certification
• Keep accurate summaries of client interactions
• Handle confidential client information in compliance with established policies and protocols
• Escalate complex enquiries as needed and promote self-serve options
• Perform other duties as assigned.

Qualifications, Skills & Experience

• Post-secondary education or a combination of training, education and experience
• Previous relevant experience within a contact centre and/or a regulatory, academic or credential assessment setting preferred
• High level of accuracy and attention to detail
• Excellent oral and written communication skills
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• Effective time management and organizational skills
• Ability to handle highly confidential and sensitive information
• An ability to work independently as well as in a team environment

Working Conditions / Other Considerations

• Monday to Friday schedule in a hybrid work environment

To apply, please submit your cover letter and resume through our application portal no later than 22 January 2026.

Posting 26-02
Evaluator

Evaluation Services Unit, Membership Services Department

Internal Posting

Limited term appointment – up to 6-months with possibility of extension
Category 9 – Hiring Range $81,106 – $87,344
Existing Vacancy – One position

Successful in managing high volumes of credential assessments, with advanced knowledge of teacher certification and qualification requirements in Ontario, you will provide a range of evaluation services for individuals applying for teacher certification and qualifications. You will evaluate international academic and professional credentials, interpret regulations, policies and procedures as applicable to applicants and College members.

Responsibilities:

Credential Assessment

• Apply regulations and policies in evaluating international teacher education programs and credentials and compile a breakdown of the content to determine if international credentials satisfy Ontario requirements for teacher certification and qualifications.
• Analyze official documentation and associated translations to verify accuracy, completeness and appropriateness of information.
• Determine if additional information/documentation is required and request same from appropriate sources.
• Conduct administrative reviews for labour mobility applicants and determine appropriate teaching qualifications and conditions.
• Determine and record the appropriate academic and technological qualifications, program of teacher education, and teaching qualifications for certificate and public register.
• Review and assess international documentation received from members in the process of satisfying conditions.
• Conduct degree verifications for out of province and international credentials for Ontario applicants.
• Conduct assessments for requests to add Additional Qualifications (AQ), equivalencies, and academic credentials to member records.
• Prepare and participate in quality control meetings for denial recommendations.
• Consult with Evaluators and Senior Evaluators to discuss recommendations, certification decisions, and the assignment of teaching qualifications as part of application management.
• Maintain current knowledge of trends and issues in international credential assessment.

Research

• Conduct, collect, analyze, and interpret appropriate research of academic credentials, teacher education programs, and associated qualifications to support credential assessment decisions and recommendations.
• Research international education systems to determine if changes impact the comparability to Ontario programs and standards.
• Compile information for the unit Resource Centre regarding international education systems and programs.

Registration Appeals

• Ensure original decisions are correct based on original application documents.
• Review additional information received after certification decision.
• Collaborate with Decision Writer to prepare College submissions providing relevant information on decision.
• Prepare index of materials and collated document packages.

Presentations and Applicant Meetings

• Participate at information sessions for newly certified teachers.
• Meet with applicants by telephone to answer questions about the College’s credential assessment process.

Reports

• Produce and analyze reports to support credential assessment decisions and triage queue.
• Maintain unit logs for credential assessment processes.
• Perform other duties assigned by the Manager of Evaluation Services.

Qualifications, Skills, & Experience:

• Post-secondary education required, undergraduate degree preferred.
• Minimum of two years of experience working in a regulatory body, credential assessment organization, or equivalent.
• Highly skilled in interpersonal and verbal/written communications.
• Strong analytic and problem-solving skills.
• Ability to work independently as well as collaboratively with a fast-paced team in a modern database environment.
• Bilingualism (English and French oral, written and comprehension) is considered an asset.

To apply, please submit your cover letter and resume through our application portal no later than 20 January 2026.

Posting 26-01
Bilingual Membership Records Assistant

Membership Records Unit, Membership Services Department

Limited term appointment – up to 11 months
Category 13 - Hiring Range $55,503 - $61,452
Existing Vacancy – One position

By reviewing documents in support of applications for teacher certification in Ontario, the Membership Records Assistant supports the quality and ongoing maintenance of the College’s Member Registry. The role includes a review of incoming documents such as academic and professional records.

French language testing may be administered.

Responsibilities:

• Process and assess Canadian and international applications for teacher certification in Ontario in accordance with regulatory requirements.
• Examine documents to verify authenticity, and apply knowledge of regulatory requirements, official documentation, and official document sources to determine acceptability.
• Scan, image, and maintain hard copy and digital documents.
• Provide accurate, timely and clear communication to applicants and members.
• Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements.
• Prepare complex case recommendations for leadership review and approval.
• Provide regulatory information and technical support to faculties of education and providers of professional education programs.
• Contact external agencies for confirmation/verification of official documentation.
• Coordinate with other units within the College, as needed in support of member and applicant records.
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills in both French and English.
• Working knowledge of CRM systems, Microsoft Office.
• Strong problem-solving, analytical, decision-making and research skills.
• An ability to work independently as well as in a team environment.
• Effective time management and organizational skills.
• High level of accuracy and attention to detail.
• Ability to handle highly confidential and sensitive correspondence.
• Considered a strong asset:
  • Experience within a regulatory, academic, or credential assessment setting.
  • Knowledge of academic and professional documentation.
  • Experience in assessment of fraud in hard copy and digital documentation.

To apply, please submit your cover letter and resume through our application portal no later than January 19, 2026.

Posting 25-46
Bilingual Intake Coordinator,

Investigations and Professional Conduct Administration 

Investigations and Professional Conduct Department 

Limited term appointment – up to 12 months
Category 11 - Hiring range – $74,005 - $80,055
Existing Vacancy – One position

As the first point of contact for the Investigations and Professional Conduct department, the Bilingual Intake Coordinator receives a high volume of telephone or email inquiries about the complaints process and the College’s Therapy and Counselling Funding program, in English and French. The role also involves the initial assessment and triaging of complaints from members of the public, employer reports, criminal matters, and any other concerns brought to the attention to the College involving its members.

Responsibilities

Complaint Service Triage

• Document and address incoming concerns from members of the public, members of the Ontario College of Teachers, employers (ie. school boards) or the media
• Triage concerns and make recommendations for further investigation or redirection of complainants to schools and employers
• Advise, assist, and inform callers on the process of submitting a complaint with reference to the provisions of the Ontario College of Teachers Act.

Responding to Inquiries and Providing Information

• Respond to requests from members of the public for information regarding College jurisdiction, the public register, professional misconduct and the College’s Therapy and Counselling Funding Program. 
• Counsel superintendents and other staff from school boards, independent schools, and First Nations schools on statutory reporting requirements
• Respond to queries from former members seeking information regarding reinstatement/reapplication process. 
• Respond to queries from other organizations, such as police, CAS, and peer regulators.
• Share and receive information from other College departments on case files.

Document Management, Risk Analysis

• Track pending Intake cases and request further information and other documents from employers and other external parties when necessary.
• Extract relevant information from submissions from employers, complainants, and agencies to form recommendations.
• Thoroughly review all investigation notes, witness interviews, employer policies, and any other information provided as part of reports and complaints.
• Perform initial risk assessment using internal assessment tools.
• Draft recommendations to be reviewed by the Senior Intake Officer and Intake Manager,
• Prepare and send correspondence regarding criminal case files to courts requesting documentation.  
• Log details and track progression of file.
• Inform complainant and, if necessary, respondent of the recommendation via written correspondence or by telephone.
• Receive calls and respond to email messages sent to the Unit and create or update electronic files.
• Maintain up-to-date records and for internal review and follow-up.
• Create case files and ensure timely data entry and proper documentation in College case management software.

Reporting and Analysis  

• Categorize Intake files to enable robust statistical analysis and monitoring of trends. 
• Flag exceptionally serious or sensitive complaints.

Therapy and Counselling Funding Program and Administrative Support

• Prepare correspondence in response to incoming concerns and requests. 
• Assist with processing applications for the College’s Therapy and Counselling Funding Program (“T&C”) by assessing applications for eligibility and drafting a recommendations
• Provide guidance to eligible T&C program participants on claims process
• Assist T&C service providers with direct billing option
• Perform other duties as assigned by the Director, Manager, and senior Intake staff.  

Qualifications, Skills & Experience:

• 1-2 years of legal and/or regulatory experience, or an equivalent combination of education (e.g., post-secondary education) and experience.
• Membership with Ontario College of Teachers is an asset
• Bilingual oral, written and comprehension proficiency (English/French). All tasks for this position may need to be done in either official language.
• Ability to analyze and interpret policies, procedures, and relevant legislation to make recommendations and reports
• Stakeholder Management Skills/Customer Service Management to engage with stakeholders with tact and diplomacy regarding sensitive and confidential information
• Database/Portal Management skills to manage active file caseload and Therapy and Counselling Funding Program administration
• Advanced organizational skills to manage high caseload and meet tight operational timelines
• Attention to detail to ensure that College’s public protection mandate is ensured when addressing matters
• Ability to exercise discretion and maintain confidentiality
• Team collaboration and interdepartmental coordination to ensure files progress smoothly,
• Interpersonal skills to navigate sensitive or challenging interactions with members of the public and other stakeholders
• Proficiency in email correspondence and other methods of electronic communication
• Computer proficiency: Ability to learn and use a variety of software applications including Microsoft Office Suite, Adobe, Sharefile, Zoom, Teams, Proofpoint and proprietary databases

To apply, please visit the application portal and submit your cover letter and resume no later than January 1, 2026.

Posting 25-44
Bilingual Investigator, Investigations Unit

Investigations and Professional Conduct Department

Permanent Position, Category 6 - Hiring Range: $87,065 to $100,248

As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct, incompetence and incapacity in English and French.

The successful candidate must be team-oriented yet also able to work independently. You have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. You have also demonstrated a high level of productivity in your current or former roles. Professional regulatory organization experience is an asset in consideration for this role. This position is suitable for telecommuting. 

Responsibilities:

Information Review & Analysis

• Review and analyze information from public and employer complaints, identifying gaps in the information provided.
• Prepare for and conduct interviews of complainants, witnesses, and/or other individuals where appropriate.
• Obtain information from third parties (e.g., the courts, child and family services), where required.

Investigation Planning & Execution

• Prepare thorough, organized, and accurate Investigation Plans by conducting a comprehensive review of the file material.
• Draft allegations of professional misconduct, incompetence or incapacity based on the information gathered.
• Consult with the Manager, Investigations or Senior Investigator on the nature of the complaint and steps to take in an investigation.
• Identify whether additional information is required or determine if witnesses proposed by complainant are relevant to an investigation.

Report Preparation and Presentation

• Prepare comprehensive, organized, and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer factual questions from the panel on assigned cases.

Prosecution Support

• Provide support (e.g., further investigation) to College prosecution counsel , as necessary.
• Provide affidavit evidence, in English or French, for hearings to give evidence, as necessary.

Support Other Unit Activities

• Prepare and conduct external presentations about topics including Investigation processes.
• Provide mentorship to new Investigators.
• Compile data with respect to Investigation activities as needed.
• Revise unit procedures and templates as needed.
• Perform other duties as assigned by the Manager, Investigations or Senior Investigator.

Qualifications, Skills & Experience:

• Excellent verbal, written and communications skills in English and French.
• Post-secondary education (Bachelor’s degree preferred).
• Minimum two years' experience in an investigative role and/or regulatory body or related sector.
• Strong attention to detail and accuracy.
• Strong analytical abilities.
• Ability to develop and maintain effective working relationships with staff, Investigation Committee and Roster members, external counsel, employers and members of the public.
• Good working knowledge of the Ontario College of Teachers Act and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Familiarity with Equity, Diversity and Inclusion principles with an emphasis on barriers and marginalization experienced within institutions and legal settings.
• Considered an asset:
  • Legal background in administrative or regulatory law.
  • Ontario College of Teachers membership in good standing.
  • Experience in an investigative role, ideally with a regulatory body.

To apply, please submit your cover letter and resume through our application portal no later than December 10, 2025.

Posting 25-43
Client Services Assistant, Client Services Unit

Membership Services Department

Number of vacancies: 2, Limited term appointments – up to 4-months
Category 13 - Hiring Range $54,415 - $60,249

The Client Services Assistant (CSA) responds to and resolves enquiries from applicants and members by phone, e-mail, and other channels in a modern client contact centre environment. The CSA actively participates in achieving service levels and College goals by providing excellent customer service.

Bilingualism is an asset for this position.

Responsibilities:

Applicant and Member Support

• Provide timely and accurate information in a professional and efficient manner to clients by phone and digital channels
• Assist applicants throughout the stages of the application process and eligibility for obtaining a teaching license in Ontario
• Handle confidential client information in compliance with established policies and protocols
• Provide information and clarification on guidelines, policies and legislation related to teacher certification requirements in Ontario
• Keep accurate summaries of client interactions
• Maintain knowledge on current and emerging regulatory requirements
• Achieve or exceed quality standards in the provision of services to clients

Research and Issue Resolution

• Use active listening skills and appropriate research to resolve applicant and member issues effectively and empathetically with a focus on quality and accuracy
• De-escalate challenging calls and enquiries with professionalism and empathy
• Escalate complex enquiries in accordance with Client Services’ escalation protocol
• Action assigned tasks effectively on a daily basis
• Build applicant and member agency by promoting self-serve options

Collaboration and Teamwork

• Contribute to team projects and initiatives aimed at improving customer service processes and overall customer experience
• Contribute to continuous process improvement
• Adhere to assigned schedule in accordance with unit protocols
• Utilize time efficiently and effectively to complete assigned tasks within established timelines
• Proactively seek additional assignments as workload permits
• Participate in cross-training within Membership Services and successfully complete other training as assigned
• Perform other duties as assigned

Qualifications, Skills & Experience:

• Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
• Previous experience with a contact centre or within a regulatory body, academic or credential assessment setting
• Interpersonal skills with an ability to work independently and collaboratively with a team
• Clear verbal and written communication skills
• Ability to empathetically manage difficult client interactions
• Ability to prioritize workload and demonstrate flexibility in response to shifting priorities
• Organizational skills
• Problem-solving, analytical, and research skills with attention to detail
• Demonstrated experience working in a fast-paced environment
• Proficiency in Microsoft Office and Working knowledge of CRM systems
• Proficiency in Five9 or similar contact centre software
• Knowledge of academic transcripts and professional documentation

Working Conditions/Other Considerations:

• This role follows a Monday to Friday schedule
• Hybrid work environment

To apply, please visit the application portal and submit your cover letter and resume no later than December 1, 2025.

Posting 25-42
Bilingual Client Services Assistant, Client Services Unit

Membership Services Department

Permanent Position, Category 13 - Hiring Range $54,415 - $60,249

The Bilingual Client Services Assistant (BCSA) responds to and resolves enquiries from applicants and members by phone, e-mail, and other channels in a modern client contact centre environment. The BCSA actively participates in achieving service levels and College goals by providing excellent customer service.

French language proficiency testing will be administered.

Responsibilities:

Applicant and Member Support

• Provide timely and accurate information in a professional and efficient manner to clients by phone and digital channels
• Assist applicants throughout the stages of the application process and eligibility for obtaining a teaching license in Ontario
• Handle confidential client information in compliance with established policies and protocols
• Provide information and clarification on guidelines, policies and legislation related to teacher certification requirements in Ontario
• Keep accurate summaries of client interactions
• Maintain knowledge on current and emerging regulatory requirements
• Achieve or exceed quality standards in the provision of services to clients

Research and Issue Resolution

• Use active listening skills and appropriate research to resolve applicant and member issues effectively and empathetically with a focus on quality and accuracy
• De-escalate challenging calls and enquiries with professionalism and empathy
• Escalate complex enquiries in accordance with Client Services’ escalation protocol
• Action assigned tasks effectively on a daily basis
• Build applicant and member agency by promoting self-serve options

Collaboration and Teamwork

• Contribute to team projects and initiatives aimed at improving customer service processes and overall customer experience
• Contribute to continuous process improvement
• Adhere to assigned schedule in accordance with unit protocols
• Utilize time efficiently and effectively to complete assigned tasks within established timelines
• Proactively seek additional assignments as workload permits
• Participate in cross-training within Membership Services and successfully complete other training as assigned
• Perform other duties as assigned

Qualifications, Skills & Experience:

• Clear verbal and written communication skills in French and English
• Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
• Previous experience with a contact centre or within a regulatory body, academic or credential assessment setting
• Interpersonal skills with an ability to work independently and collaboratively with a team
• Ability to empathetically manage difficult client interactions
• Ability to prioritize workload and demonstrate flexibility in response to shifting priorities
• Organizational skills
• Problem-solving, analytical, and research skills with attention to detail
• Demonstrated experience working in a fast-paced environment
• Proficiency in Microsoft Office and Working knowledge of CRM systems
• Proficiency in Five9 or similar contact centre software
• Knowledge of academic transcripts and professional documentation

Working Conditions/Other Considerations:

• This role follows a Monday to Friday schedule
• Hybrid work environment

To apply, please visit the application portal and submit your cover letter and resume no later than December 1, 2025.